Frequently asked questions.
Clear answers about research verification, catalog visibility, account setup, documentation access, fulfillment, and research-only boundaries.
Account and documentation support
What to know before account setup.
The verified catalog shows launch product records while protected files, account details, and order controls remain gated.
01Can researchers view what Solara offers before account setup?+
Yes. After researcher verification, visitors can review launch product names, sizes, governed SKUs, documentation status, and lot-traceability cues. Account setup occurs at checkout.
02Is Solara an open public storefront?+
Solara uses a researcher-verified catalog, research-use acknowledgements, account setup at checkout, and order review before fulfillment.
03When is account setup completed?+
Account setup occurs at checkout so researchers can review the catalog before entering account details. Guest checkout remains disabled.
04What documentation is available?+
Document families may include lot-specific COA records, analytical summaries, custody references, release records, SDS files, and archive indexes when available and released through protected workflows.
05Does Solara provide medical, dosing, or use guidance?+
No. Solara provides account and documentation support only. Research account holders remain responsible for qualified laboratory governance.
06How does fulfillment work?+
Payment is captured when an order is placed, but payment or Processing status does not authorize fulfillment. Solara review must approve release before warehouse routing.
07Does payment guarantee fulfillment?+
No. Every order remains subject to Solara review after payment. An order that is not approved for fulfillment follows the documented refund process before any shipment release.
08How do verified purchasers review batch documentation?+
Verified purchasers can reference lot identifiers in the batch verification workflow to review document status and available record families.